What’s needed from the top is to communicate better with everyone who isn’t in their team. Communicate, not talk. That involves listening, not hearing. They know they need to. I hope they know how to. If they do, the recent wobbles are going to smooth out, if not, the problems will get worse.
There is a legitimate question to be asked about whether UK universities have been fulfilling their duty to provide a model of reasoned discourse on Brexit.
The only explanation I can find is that she mistakenly assumed I was just another Tory public school boy, to whom she did not need to bother giving the time of day.